Contact
String is a web-data infrastructure company based in New York City. The fastest way to reach a person is email: support@usestring.ai reaches the team that runs the product. For a new project, book a demo and tell us what you need. Pick the route below that fits your question.
Sales and enterprise
Tell us what web data you need, at what volume and how often. We route you to the right team for the Web Access API, Composer, Bespoke Web Datasets or Finance, and reply to schedule a call.
Support
Questions about your account, billing, a failed request, or access to a destination that returns a 403. Include your organization name and, for a request, its URL and timestamp.
Security
Report a vulnerability or a security, confidentiality, integrity or availability failure with "SECURITY" in the subject line. Our security page describes how we handle reports.
Privacy and legal
Data subject requests go to the same inbox with "PRIVACY" in the subject line. Use "LEGAL" for legal requests, including an execution copy of our DPA.
Start building
No conversation needed: create an account in the portal, generate an API key and make your first request. The docs cover the Web Access API, the MCP server and authentication.
Documentation
Guides, the API reference and setup for the hosted MCP server, for developers and AI agents.
Looking for a job? See open roles. Want to know who we are? Read about String.